The Complaints Procedure applies to goods purchased from the online shop operator.
The warranty period starts from the date of receipt of the goods by the buyer. The goods are delivered with the warranty stated in the warranty card.
The buyer is obliged to make a claim in a proper and timely manner, i.e. without undue delay after the defect has been detected.
If the consumer does not submit the claim in time /within the claim-warranty period/ he/she is not entitled to a positive settlement of the claim.
If the buyer complains about the goods at one of the operator's branches (the goods can be complained about only at the branches in Příbram, Ostrava, Prague and Teplice) or directly with the operator, the responsible employee is obliged to examine the complaint properly and, if the settlement does not require a professional assessment, he/she can settle the complaint immediately. In the event that a professional assessment is required, the deadline for handling the claim is 30 days from the date of the claim by the buyer with the seller, unless a longer deadline is agreed in writing with the buyer. A report on how the complaint has been settled shall be given to the customer at the place where the goods have been complained about or at the contact addresses provided by the buyer, unless otherwise agreed in writing. The responsible employee of the operator is obliged to issue to the buyer who is making a complaint, upon his request, a confirmation of when the complaint was made or a confirmation of the repair (removal of the defect of the goods).