COMPLAINTS

SUBJECT OF THE COMPLAINTS PROCEDURE

The Complaints Procedure applies to goods purchased from the online shop operator.
The warranty period starts from the date of receipt of the goods by the buyer. The goods are delivered with the warranty stated in the warranty card.

BUYER'S RIGHT TO CLAIM, PLACE OF CLAIM

• If the buyer finds a defect in the packaging material, in which the goods themselves are damaged, he is obliged to draw up a report of irregularities with the delivery service worker, or he may refuse to accept the shipment.
• If the customer discovers that the goods are damaged after receipt of the shipment, he must notify the supplier within 3 working days of delivery of the goods, otherwise this may not be taken into account.
• The Seller is not obliged to satisfy the Buyer's claim if it proves that the Buyer knew about the defect of the goods upon receipt or caused it himself.
• If the defect manifests itself within six months of receipt, the goods shall be deemed to have been defective at the time of receipt.
• Any disputes can also be resolved out of court through the Czech Trade Inspection Authority (www.coi.cz).

TIME PERIOD FOR FILING A COMPLAINT

The buyer is obliged to make a claim in a proper and timely manner, i.e. without undue delay after the defect has been detected.
If the consumer does not submit the claim in time /within the claim-warranty period/ he/she is not entitled to a positive settlement of the claim.

LIABILITY OF THE SELLER

If the buyer complains about the goods at one of the operator's branches (the goods can be complained about only at the branches in Příbram, Ostrava, Prague and Teplice) or directly with the operator, the responsible employee is obliged to examine the complaint properly and, if the settlement does not require a professional assessment, he/she can settle the complaint immediately. In the event that a professional assessment is required, the deadline for handling the claim is 30 days from the date of the claim by the buyer with the seller, unless a longer deadline is agreed in writing with the buyer. A report on how the complaint has been settled shall be given to the customer at the place where the goods have been complained about or at the contact addresses provided by the buyer, unless otherwise agreed in writing. The responsible employee of the operator is obliged to issue to the buyer who is making a complaint, upon his request, a confirmation of when the complaint was made or a confirmation of the repair (removal of the defect of the goods).

WALLPAPER COMPLAINTS

• Claims can only be made by presenting the original label indicating the number and batch.
• Claims can be made for the quality of the rolls, but do not apply to errors in the pasting of the wallpaper.
• Complaints cannot be made on completely glued rolls. The customer is obliged to check the batch, pattern and shade of the wallpaper before the actual pasting.